Effective Date: 15th August 2025
This policy governs your use of our online store. We sell exclusively within South Africa. By using our website or placing orders, you agree to these terms. South African consumer protection laws apply to all transactions.
You must be 18 years or older to place orders. Minors need parental consent. You must have a valid South African delivery address. Business customers need proper authority to make purchases.
We provide accurate product descriptions and images. Colours may vary on different screens. Stock levels change without notice. All prices are displayed in South African Rand and include VAT where applicable. We reserve the right to correct pricing errors and update information before confirming orders.
Your order is an offer to purchase. We confirm acceptance through email confirmation. We process orders after successful payment authorisation. We reserve the right to refuse orders due to stock limits, pricing errors, suspected fraud, or incomplete information. Cancelled orders receive full refunds.
We accept secure electronic payments shown at checkout. Provide accurate billing information. Orders are processed after payment clears. Fraudulent chargebacks result in account suspension.
We deliver only within South Africa. Courier delivery times vary by location. You own the products upon delivery to your specified address. Inspect packages immediately and report damage to the courier and us within 48 hours.
• Custom or made-to-order items
• Items damaged by misuse
Contact our support team with your order number and photos to start returns. Refunds are processed within seven business days to your original payment method.
Keep login details secure. You are responsible for all account activity. Report suspected unauthorised access immediately. We suspend accounts that violate these terms or show fraudulent activity.
Use our store for lawful shopping only. Do not:
• Break South African laws.
• Copy or resell our content.
• Interfere with website performance.
• Provide false payment or identity information.
We follow the Protection of Personal Information Act. We collect data to process orders, provide support, prevent fraud, and improve services. You have the right to access, correct, or delete your personal information. Contact us to exercise these rights. See our separate Privacy Policy for full details.
Please note that we do not offer refunds on any of our products, as they are made-to-order, especially for you. All sales are final. All our products are custom-made-to-order items. We encourage you to ensure you are satisfied with your purchase before finalising it.
For hygiene reasons and to prevent cross-contamination, we have a strict no-return policy. Once a product has been opened, it cannot be returned. We appreciate your understanding in helping us maintain the highest standards of product safety for all our customers.
The Consumer Protection Act protects your rights. These terms do not limit your statutory rights. Where conflicts exist, your legal rights take priority. Products must be of good quality and fit for purpose for reasonable periods.
All website content belongs to us, including text, images, logos, and software. You have limited permission to view and use the site for shopping purposes. Please do not copy, modify, or distribute our content without written permission.
South African law governs our liability limits. Our total liability for any claim will not exceed the amount you paid for the specific product causing the issue. We are not liable for indirect losses, lost profits, or data loss.
Contact our support team first. We work to resolve issues quickly. Unresolved disputes go to South African courts or the Consumer Goods and Services Ombud. South African law governs all disputes.
We update this policy when needed. New versions appear on this page with updated dates. Your continued use after updates means you accept the changes. Check this page regularly for updates.
Business Name: AmaSkin Natural
Registration Number: [If applicable]
Email: support@amaskin.co.za
WhatsApp Number: +27 63 696 0606
Business Hours: Mon-Fri 9 am-4 pm (closed weekends)
